Frequently Asked Questions

You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.

An eSIM is a digital SIM card that enables you to set up a cellular plan with your service provider without necessitating the use of a physical nano-SIM card.

You can get your eSIM up and running by following these 3 straightforward steps: 1) Pick your destination 2) Choose a data plan 3) Scan the QR code using your phone.

A physical SIM entails a small chip inserted into your device, while an eSIM is a digital SIM that facilitates activating a cellular plan with your provider without requiring a physical nano-SIM card.

To find out if your phone supports eSIM, please refer to our dedicated page listing the devices that are compatible with eSIM technology.

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).

It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.

It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.